Need help with account, verification, payments or security? Reach our team — we’re glad to assist.
Contact us
We aim to respond within 1–2 business days. Please include your registered phone number. Never share your PIN or password with anyone, including support staff.
Delete your account
You can delete your MPAY by Monday Tech account and personal data at any time — either in the app (Profile → Settings → Delete Account) or, if you can’t sign in, by emailing support@mondaytechlaos.com with your registered phone number. See the full account deletion guide for the steps, what data is deleted, what is retained for legal reasons, and timelines.
Common topics
- Sign in: use your registered phone number, or email + password. You can reset your password from the sign-in screen.
- Identity verification (KYC): upload a clear photo of your ID and complete the face scan; our team reviews it.
- Transactions: see History in the App for every top-up, transfer and payment.
- Delete your account: see how to delete your account (in-app or by email).
Legal
Read our Privacy Policy and Terms of Service.